The fundamental value of YHD is immersed in sustainability and educating our clientele on how to take care of the Earth from home, which makes YHD, as a housekeeping company so different. Instead of using traditional store bought cleaning products, like many other companies, we only work with brands that guarantee natural, biodegradable, fair trade, sustainable/ zero-waste, and chemical-free ingredients.
Yes. Our business has been built on exceptional cleaning services after many years of experience. We do offer the following guarantee...
"If for any reason, you are not 100% satisfied please contact us within 48 hours of service to notify us so we can schedule to re-clean to your satisfaction."
No. Instead you will need to sign a Service Agreement, which reaffirms that we have thoroughly discussed what you would like cleaned in your home during a tour of our complimentary Home Estimate. This is a no term agreement and can be cancelled at any time.
Like the human body, no home is built the same. Each home varies in size and requires a specific need. The Home Estimate is required for all new clients to set up an appointment to tour the home where we will discuss what services you are looking for. From there, we will determine a price point.
YHD treats the first Home Detoxification process for all new clients as a truly deep, internal cleansing that requires extra time and effort to intensely detoxify your home. After the first detoxification, it will make future cleaning services fly with ease.
YHD uses specific cleaning products and supplies with brands that we trust and adhere to our values. If you are not happy with the cleaning products that we use, we are happy to make some changes. We only ask that you keep the products/ supplies in your home and readily available for us to use.
We traditionally send in a team of two uniformed housekeepers, but there will be moments when a third person will come along. We will do our best on our end to send the same individuals to your home on a consistent basis.
Our company policy dictates that our housekeepers must review each others cleaning efforts during and after the service to ensure quality. We will also send out a survey after the end of each cleaning service to be sure that our services have been satisfactory.
Not at all. It is entirely up to the client if they prefer to stay home during a cleaning.
If a client decides to provide YHD with a key to enter the home when no one is available to open the door for a housekeeper, we highly recommend and appreciate access to instructions when entering. This can be discussed during the initial tour of the home or in the future. Our management staff are the only individuals who have access to the keys, which are stored in a client key box.
OF COURSE. We love animals. They are a member of the family. We'd love to know their names and if it'd be okay to give them treats while we clean. We only ask that if you have an aggressive pet, that they are secured during a cleaning day.
We strictly do not do laundry, cook meals, move items in and out of the house if a client is changing locations, or provide pet or children related services.
Our method of cleaning is heavily inspired by the zero waste and minimalist movements. We absolutely ensure that we do not create more waste than what is already in the home.
For example, we do not use single use items for cleaning supplies (i.e. paper towels, sponges, etc.) instead our supplies must be durable. lf we do use a single-use item, it is always a product that is plant-based and biodegradable.
We are also conscious to properly dispose of recyclable, toxic, and compostable items.
No. As fellow consumers, we read the label and research a product before purchasing. We only use products that use plant-based ingredients and are sustainably sourced. If we find that a commercial eco-friendly cleaning product does not clean up to our standards, we are also open to DIY methods and products.
YHD cares about the comfort of our clientele. We are willing to use which ever cleaning products and supplies you personally provide to clean your home.
Most definitely. Considering that many of our cleaning supplies are plant-based, we will do our part to make sure that we do not use a product that affects your allergy.
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